Refund policy

Change of Mind Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just returns it as described below.

There is a 14 day return policy, that starts on the day the product is delivered.

If you change your mind about a product you purchased from us online , we will refund the purchase price in the country of purchase, subject to the following conditions:
1. Items must be in original sale condition (unworn or otherwise unused with original tags/labels attached);
2. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return;
3. Items purchased online, refunds will not include the cost of shipping.
4. Please contact us (email or online chat) prior to any returns so we can look out for your items Please contact us (email or phone) prior to any returns so we can deal with right away.

If you've run into ANY issues with your product we're happy to help! Please email us at laurel.li@karqlife.com so we can provide troubleshooting, spare parts or other solutions to help you!